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12: The Elements of Great Managing Hardcover – November 1, 2006

4.5 4.5 out of 5 stars 247 ratings

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12: The Elements of Great Managing is the 2006 sequel to 1999's First, Break All the Rules, written by Marcus Buckingham and Curt Coffman. Based on Gallup's proprietary Q12 survey from the mid-1990s, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

The authors weave Gallup insights from 1999 to 2006 with discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics.
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Editorial Reviews

Review

"For a book essentially about empathy, '12: The Elements of Great Managing' is a little full of itself. It turns out that the Gallup Organization considers '12' the follow-up to 'First, Break All the Rules.' Why? Because both books rely on polling information gleaned from the company's database and because the new book's numerical title refers to the dozen traits shared by exceptional managers, as defined by 'First, Break All the Rules.' This time out, Gallup employees Rodd Wagner and James K. Harter are credited as the authors, though it's clear from the start who is really in charge: Messrs. Wagner and Harter's bosses."- The Wall Street Journal, January 10, 2007

About the Author

Rodd Wagner is the New York Times bestselling author of the book "Widgets: The 12 New Rules for Managing Your Employees As If They're Real People." He is one of the foremost authorities on employee engagement and collaboration. Wagner's books, speeches, and thought leadership focus on how human nature affects business strategy. He currently serves as vice president of employee engagement strategy at BI Worldwide.

Wagner is a confidential advisor to senior executives on the best ways to increase their personal effectiveness and their organizations' performance. His work has taken him around the world, to the executive suites of major corporations in nearly every industry, to the Pentagon, and to the aircraft carrier USS Nimitz.

Wagner is lead author of the books "12: The Elements of Great Managing" and "Power of 2: How to Make the Most of Your Partnerships at Work and in Life." His books have been published in 10 languages and his work featured in The Wall Street Journal, ABC News Now, BusinessWeek.com, CNBC.com, and the National Post of Canada, and parodied in Dilbert.

Wagner holds an M.B.A. with honors from the University of Utah Graduate School of Business. He was formerly a principal of Gallup, the research director of the Portland Press Herald and WGME-TV in Maine, a reporter and news editor for The Salt Lake Tribune, and a radio talk show host. When not writing or consulting, he enjoys fly-fishing, snowboarding, and coaching youth lacrosse.

Product details

  • ASIN ‏ : ‎ 159562998X
  • Publisher ‏ : ‎ Gallup Press; 1st edition (November 1, 2006)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 237 pages
  • ISBN-10 ‏ : ‎ 9781595629982
  • ISBN-13 ‏ : ‎ 978-1595629982
  • Item Weight ‏ : ‎ 1.14 pounds
  • Dimensions ‏ : ‎ 5.25 x 1.1 x 8.25 inches
  • Customer Reviews:
    4.5 4.5 out of 5 stars 247 ratings

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Customer reviews

4.5 out of 5 stars
4.5 out of 5
247 global ratings

Top reviews from the United States

Reviewed in the United States on March 29, 2024
Easy to read. Full of examples from real life.
Reviewed in the United States on May 14, 2020
Came on time. Good quality. Returned because my class was canceled.
Reviewed in the United States on June 1, 2015
Pretty basic management 101 book, but it's always good to refresh what you should already be doing. I bought copies for my management team and they enjoyed reading this book together. Recommended.
Reviewed in the United States on September 7, 2010
For the beginner and experienced manager alike, this book provides the detail, scope and overall approach you should take to be a successful leader.

As a manager your function is to lead to achieve an end. This book clearly demonstrates how to deal with your employees to develop a committed team and achieve that end. The 12 elements are well explained and the practical, real life examples that are provided for each element enable you to see each at work and their effect.

Highly recommended.
Reviewed in the United States on March 15, 2018
This was assigned reading in a class but it really has changed the way I view managing my people. Great read !
Reviewed in the United States on May 24, 2012
I wasn't sure what a previous reviewer meant when he referred to the Kindle version being a problem. However, given that there aren't multiple digital versions, I went ahead and purchased. Now I see what he meant. For some reason, the type-face quality on this ebook is VERY LOW quality. Not smooth and crisp like most other Kindle titles. And the full-screen spacing/kerning does cause some very odd word-breaks (slightly annoying, but not as bad as the type-face issue).

That aside, it is readable and the book IS a good follow-up to First Break All The Rules in my opinion. So the readability is just an unfortunate annoyance -- which is why I give it a 3-star rating. Would have given a 4-star rating if the quality was on par. Regardless, unless you want to purchase the print version, you don't have an alternative.
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Reviewed in the United States on August 18, 2013
This book has not gotten the attention it deserves. It's the perfect play book for any manager. The examples are relevant, it's a quick read, and it offers practical solutions for any challenge you may be facing in the workplace. I highly recommend it.
Reviewed in the United States on October 7, 2020
A book that everyone should read

Top reviews from other countries

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T Mc
5.0 out of 5 stars Good management tome
Reviewed in Canada on January 29, 2019
Interesting read - I'm a front line manager and it's very applicable to me, but you see how it could be applicable to higher levels as well.
AmitShali
3.0 out of 5 stars There are better books out there
Reviewed in India on June 18, 2019
There is a lot of disconnect in the elements and the stories spun around it.
Cliente Amazon
5.0 out of 5 stars Avaliação do livro The Elements of Great Managing
Reviewed in Brazil on May 8, 2017
Excelente livro que recomendo para todos os gestores que trabalham diretamente com pessoas pois, nos dá uma visão das melhores práticas do gerenciamento.
JUAN DIEGO LOPEZ CARDENAS
5.0 out of 5 stars Esto es ser un líder
Reviewed in Spain on October 9, 2017
En este libro se describen las doce tareas de un líder. Entre ellas no hay referencia a conocimientos especializados sobre el sector, capacidad de comunicación o acierto en la toma de decisiones. El mantra de un líder es 'Cuida de las personas y ellas cuidarán del negocio'.
Imprescindible para la gestión de empresas del conocimiento donde no es posible gestionar la presión y debe gestionarse el talento.
matteo
5.0 out of 5 stars Un Must
Reviewed in France on October 26, 2014
Super livre à lire pour tout manager qui souhaite prendre du recul sur son expérience et s'inspirer de cas concret pour améliorer son approche des situations du quotidien.