The Personal MBA

Master the Art of Business

A world-class business education in a single volume. Learn the universal principles behind every successful business, then use these ideas to make more money, get more done, and have more fun in your life and work.

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From The Personal MBA's List of the 99 Best Business Books...


Review: 'Crucial Conversations' by Kerry Patterson et al

Life is full of difficult situations that require not-so-fun conversations with the people around us, both at home and at work. Written by a team of expert communicators, Crucial Conversations will teach you how to handle difficult interpersonal situations with poise and skill.

Arguing with others is counter-productive, and avoiding the conversation doesn’t resolve the issue. By reading this book and mastering the principles it teaches, you can diffuse or avoid many unpleasant and unproductive situations before they occur. By setting expectations, listening with your full attention, and showing respect for the other party, you'll be able to keep moving forward in a productive and enjoyable way instead of getting bogged-down in disagreement and strife.

Major topics discussed in this book include: making the situation emotionally safe for both parties to speak, how to manage your emotions, how to discuss sensitive issues, how to persuade others without being abrasive or pushy, and how to work with people who are upset or angry.

After reading Crucial Conversations, you'll be well prepared to handle any difficult situation you're likely to face at home or at work.


Buy 'Crucial Conversations' by Kerry Patterson et al


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The Personal MBA

Master the Art of Business

A world-class business education in a single volume. Learn the universal principles behind every successful business, then use these ideas to make more money, get more done, and have more fun in your life and work.

Buy the book:


About Josh Kaufman

Josh Kaufman is an acclaimed business, learning, and skill acquisition expert. He is the author of two international bestsellers: The Personal MBA and The First 20 Hours. Josh's research and writing have helped millions of people worldwide learn the fundamentals of modern business.

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